For the majority of customers, magicJack calls are satisfactory and clear, however, there are users who struggle making quality phone calls. While it’s not a common problem, it’s one you should know about. For example, calls to area codes like 471 may work perfectly well, but calls in the 891 area might not work. This means that calls cannot be reliably connected, depending on where you’re calling from.
magicJack has been known to struggle connecting calls in certain areas. Overall, online reviewers express frustration when trying to resolve a problem. And when they do get through, a common complaint is that an agent’s English is often hard to understand. In online reviews, customers complain about it being exceptionally hard to speak to a real person. You may never actually have to call customer service because your magicJack works perfectly well, but if you need some help, it could be quite difficult getting the support you need. While magicJack seems like the ideal VoIP device for busy small-business owners on a budget, there are some weaknesses you should consider.
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